Terms of Service

Last updated: April 22, 2026

Welcome to BotAudit. These Terms of Service ("Terms") govern your access to and use of BotAudit's website, tracking script, dashboard, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

BotAudit provides a JavaScript tracking script that records visitor data on your website and classifies traffic as Human, Suspicious, or Bot. You can view this data in a dashboard, filter it, and export it as CSV to support ad-platform refund requests or internal analysis.

2. Your Account

• You must provide accurate information when registering and keep it up to date.
• You are responsible for maintaining the confidentiality of your password and for all activity under your account.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.
• One person or legal entity per account. You may not share accounts.

3. Acceptable Use

You agree not to:

• Use the Service to track visitors on websites you do not own or are not authorized to instrument.
• Collect personal information (names, emails, payment details) via the tracking script beyond what the Service captures by default.
• Deploy the tracking script on sites that primarily target children under 13.
• Attempt to reverse-engineer the Service, circumvent rate limits, or interfere with other customers' use of the Service.
• Use the Service to violate any law or third-party right, including privacy, intellectual property, or advertising-platform terms.

4. Subscriptions & Billing

• Paid plans are billed in advance, monthly or yearly, through our payment processor Stripe.
• Plans auto-renew until cancelled. You can cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period.
• Refunds are not provided for partial periods or unused features unless required by law.
• Prices may change. We will give at least 30 days' notice before any price change takes effect for your subscription.
• Failed payments may result in suspension or downgrade of your account.

5. Your Data

You own the data collected by the tracking script on your sites. We store it, process it, and make it available to you through the dashboard. We do not sell or share this data with third parties except as required to operate the Service — see our Privacy Policy.

Data retention is tied to your plan. If you downgrade or cancel, data older than your new plan's retention window may be deleted.

6. Visitors' Privacy

When you deploy our tracking script, you are the data controller with respect to your site's visitors; BotAudit is the data processor. You are responsible for complying with applicable privacy laws (including GDPR, CCPA, and similar regulations), for providing visitors with appropriate notice, and for obtaining consent where required.

7. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms, abuse the Service, or fail to pay. Upon termination, your access ends and your data may be deleted after a reasonable grace period.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted service. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, BotAudit's total liability for any claim arising out of or related to the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or lost-profits damages.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email or in-product notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Email support@botaudit.co.